Frequently Asked Questions
1. Do you have a sales rep in my area?
No. One reason School Mate® is able to provide low-priced student agendas and school folders is because we do not pay any middlemen or sales commission. We provide complete up-front information and pricing because we believe educators are capable of determining the features they want and correctly calculating their price. For greater convenience, use our online ordering system to get a fast and reliable quote. If you have questions or need assistance, contact us.
2. Can I change my planner handbook or mail additional pages once my order has been sent?
When we receive a complete order, production begins immediately. If changes or additions need to be made to pages already submitted, contact us right away. Any change orders or halts to production will incur additional charges.
3. When will I receive samples and catalogs for the 10-11 school year?
Catalogs are available in November and can be downloaded at any time. Requests for product samples will not be available until late January 2010.
4. Can I still receive the Early Order Discount if I send my order by the deadline, but provide materials after the deadline?
No. School Mate® must receive your signed order form and ALL material by the deadline. We offer this discount to get orders in early to alleviate the large volume of orders that comes in during the summer. If there are changes to material, e.g., handbooks, etc., after the deadline, the discount will be voided. For greater convenience, order online.
5. Can I fax our handbook pages to School Mate®?
Do NOT fax any press-ready material. Faxes are grainy and result in poor print quality. For your pages to print clearly, mail a hard copy to us or upload an electronic file. Use a good quality laser printer if you are sending a hard copy.
6. Can we reorder fewer than 100 planners if we didn’t order enough?
Yes. Reorders for Non-Custom Planners require a minimum order of 10, and reorders for Custom Planners require a minimum order of 25. Download a Reorder Form and contact us if you have questions.
7. To order, can I just send a purchase order?
No. Our order form includes all the information we need to correctly process your order in the most efficient manner, including details for custom orders, shipping and billing information, and a required signature.
8. How long will it take to receive our Student Planners?
Normal production for Non-Custom Planners is estimated at 5–10 business days (1–2 weeks) from the day after the order is received. Normal production for Custom Planners is estimated at 30 business days (6 weeks) from the day after the order is received. Production time on orders received after June 15 is estimated at 30–45 business days (6-9 weeks). If handbook pages require typesetting, estimated production time is 45 business days (9 weeks). RUSH production for Custom Planners is 20 business days (4 weeks) from the day after the order is received. Production time does not include shipping time. Allow 2–8 business days for shipping within the 50 states. Allow 6–12 weeks for APO and FPO orders.
9. What’s the difference between a Standard Folder and a Handbook Folder?
The difference is the areas of the folder that can be printed. Both folders allow for printing on the front cover, back cover, and pockets, but the Handbook Folder also allows for printing on the areas above the pockets; the Standard Folder does not.
