Ordering & Payment

• Orders must be placed online. We accept VISA®, MasterCard®, and Discover®. Credit cards will be charged immediately. We also accept authorized purchase orders from schools. P.O. terms are net 30 days, and our terms supercede any terms and conditions of a P.O. Customer will be responsible for charges if order is refused due to P.O. expiration.
• Customer must provide tax exempt form, or customer will be responsible for paying sales tax.
• Orders from outside the 50 states are not accepted.
• All prices are based on USA currency.
• After your order is received, you will be sent an email confirmation. Once your order is shipped, you will receive an email notification with tracking information.

Processing & Shipping

• Shipping cost will be calculated when you are ready to place your order. We will choose the most cost effective provider at our discretion.
• Orders within the 50 states will ship standard ground from Kearney, NE.
• Some clearance or special items may have free shipping which will be noted with the item.
• Orders will be processed in 1–2 weeks. Allow another 2–8 business days for shipping within the 50 states.
• If orders are returned to School Mate® because no one was available to receive the shipment, an incorrect address was provided, or freight was rerouted, the customer is liable for any extra charges.
• You have 30 days to report an order that has not arrived. We cannot file a claim with the shipper after 30 days.
• We are not responsible for delays in shipping or receipt of order due to strikes, shortages, heavy seasonal demand, or any other reasonable causes beyond School Mate's® control.
• School Mate® is committed to providing your products in an efficient manner however, extended production time may be inevitable due to the circumstances surrounding COVID-19.

Returns, Exchanges & Cancellations

• Please call us at 800-516-8339 before returning an item or canceling an order.
• Cancellations are not allowed if the order has already shipped.
• Customer will be responsible for freight (to and from School Mate®) if the product was purchased in error.
• School Mate® will accept returns within 10 days of product receipt. Products must be in original packaging and in sellable condition. A 20% restocking fee will apply.
• Some items are non-returnable and we reserve the right to deny returns, refunds, or exchanges.
• If the order arrives with noticeable damage, it must be noted upon delivery. For concealed damage caused by shipping, the customer must retain all packaging, including boxes, if a claim is made.
• For products that are damaged, defective, or received in error, we reserve the right to repair, replace, or refund items.