Production time…5–10 business days (1–2 weeks) if ordered separately. Otherwise, folders will ship together with your Standard or Handbook Folder order.
Production time does NOT include shipping time. Allow 2–8 business days for delivery within the 50 states. For APO and FPO orders, allow approximately 6–12 weeks (USPS does not guarantee a service commitment for APO and FPO addresses).
Shipping is FREE for orders shipped within the continental USA. Orders to APO, FPO, AK, and HI cost extra; contact us for charges. Faster delivery service is available for an extra charge.
All orders within the 50 states are shipped by UPS ground or truck from Kearney, NE. APO and FPO orders are shipped Parcel Post. To prevent shipping delays, we reserve the right to deny customer-specified carriers or accounts.
UPS will deliver to the door only. Truck drivers are not required to unload. You may be responsible for unloading items.
Choose a delayed ship date if necessary to ensure someone is available to receive your shipment (not available for APO and FPO orders). See below. If folders are returned to School Mate® because no one was available to receive the shipment, or if freight is rerouted, the customer is liable for any extra charges.
Folders cannot be returned for any reason.
Defective folders, not due to shipping damage, must be reported to School Mate® within 90 days of ship date. We reserve the right to repair, replace, or credit defective folders. Folder damage due to shipping must be reported within 7 days. You MUST save all packaging, including boxes, if a claim is made.
We are not responsible for delays in shipping or receipt of order due to strikes, shortages, heavy seasonal demand, or any other reasonable causes beyond School Mate‘s® control.
To accommodate a school's fiscal year and budget, we offer delayed shipping and invoicing. School Mate® can hold the order and delay the ship date.
Delayed ship dates are: April 21, June 2, June 30, July 7, July 14, July 21, July 28, August 4, August 11, August 18, and August 25. Indicate one of these dates on the order form. Be sure someone is available to receive your order if you choose delayed shipping.
You will not be invoiced until the order is shipped (unless you indicate early invoicing on the order form). Payment is not due until Sep. 1, 2017.