Return & Refund Policies
Student Planners, School Folders, & Wall Calendars
Return Policy
- Unless defective or damaged in shipment, products cannot be returned for any reason.
- Returns for change of mind (buyer's remorse) are not accepted.
- Defective products, not due to shipping damage, must be reported to School Mate within 90 days of ship date.
- Products damaged due to shipping (or any other shipment issues) must be reported to School Mate within 7 days.
- The Customer must retain all packaging, including boxes, if a claim is made.
- Please call us at 800-516-8339 to intiate a claim for damaged or defective product.
Refund Policy
- School Mate reserves the right to repair, replace, or credit damaged or defective products.
Blank Books & Writing Journals
Returns, Exchanges & Cancellations
- Please call us at 800-516-8339 before returning an item or canceling an order.
- Cancellations are not allowed if the order has already shipped.
- Customer will be responsible for freight (to and from School Mate) if the product was purchased in error.
- School Mate will accept returns within 10 days of product receipt. Products must be in original packaging and in sellable condition. A 25% restocking fee will apply.
- Some items are non-returnable and we reserve the right to deny returns, refunds, or exchanges.
- If the order arrives with noticeable damage, it must be noted upon delivery. For concealed damage caused by shipping, the customer must retain all packaging, including boxes, if a claim is made.
- Books damaged due to shipping (or any other shipment issues) must be reported to School Mate within 7 days.
- Defective books, not due to shipping damage, must be reported to School Mate within 90 days of ship date.
- Please call us at 800-516-8339 to intiate a claim for damaged or defective product.
- For products that are damaged, defective, or received in error, we reserve the right to repair, replace, or refund items.