Please contact us if you need any assistance. Our customer service reps are here to help you every step of the way.
Q: When will I receive samples and catalogs for the 19-20 school year?
Catalogs are available in November 2018 and can be downloaded at any time. Requests for product samples and printed catalogs will be sent in January 2019.
Q: Can I still receive the Early Order Discount if I send my planner order by the deadline, but provide material after the deadline?
No. School Mate® must receive your signed planner order form and ALL material by the deadline. If there are changes to material (e.g., handbooks, etc.) after the deadline, the discount will be voided. For greater convenience, order online.
Q:Can I send a purchase order?
You may send a purchase order along with a completed order form or your online order.
Q: Am I required to pay with a credit card if I order online?
We do not require a credit card payment if you order planners or folders online. Orders are invoiced upon shipping, but payment is not due until Sep. 1, 2019. We reserve the right to require prepayment. If you decide to pay by credit card, go to our Payment Center. If you order fundraising products online, a credit card will be required since products must be prepaid before the order can ship.
Q: Can I fax our custom material to School Mate®?
Do NOT fax any press-ready material. Faxes are grainy and result in poor print quality. For the best quality, mail a hard copy to us or upload material. Use a good-quality laser printer if you are sending a hard copy.
Q: Can I change my planner handbook or mail additional pages once my order has been sent?
When we receive a complete order, production begins immediately. If changes or additions need to be made to pages already submitted, contact us right away. Any change orders or halts to production may incur charges. If your planner order is too far along in production, changes may not be possible.
Q: How long will it take to receive our Student Planners?
Normal production for Non-Custom Planners and Agendas is estimated at 5–10 business days (1–2 weeks) from the day after the order is received. Normal production for Custom Planners, Custom Agendas, and School Events Agendas is estimated at 30 business days (6 weeks) from the day after the order is received. RUSH production for Custom Planners, Custom Agendas, and School Events Agendas is 20 business days (4 weeks) from the day after the order is received. Production time does not include shipping time. Allow an additional 2–8 business days for shipping within the 50 states. Allow 6–12 weeks for APO and FPO orders.
Custom orders received after June 15, 2019 may require 30–45 business days (6–9 weeks) for Normal Production due to heavy seasonal demand.
Q: What’s the smallest amount of planners I can reorder?
Non-Custom Planner or Agenda reorders require a minimum of 10 books. Custom Planner or Agenda reorders require a minimum of 25 books. Undated Agenda reorders require a minimum of 60 books. School Events Agendas require a minimum of 100. Contact us if you need to place a reorder.
Q: What’s the difference between a Custom Folder and a Custom Folder with Handbook?
Both folders allow for printing on the front cover, back cover, and pockets, but the Custom Folder with Handbook also allows for printing on the areas above the pockets.