• Production begins the day after the completed, signed order form and all material is received. Delayed material will delay production and ship date.
  • Normal or Rush Production time does not include weekends, holidays, or shipping time. Normal Production time is estimated as seasonal demands, shortages, or any other reasonable causes can affect it.
Normal Production…30 business days (6 weeks)

RUSH Production…15 business days (3 weeks)

RUSH orders incur a 20% up-charge ($75 minimum) on the subtotal. All material must be stock items or press-ready if custom. (No typesettingwith Rush production.)

Themed Folders

Production time…5–10 business days (1–2 weeks) if ordered separately. Otherwise, themed folders will ship together with your Standard or Handbook Folder order.

FREE Shipping

School Mate® offers FREE shipping within the 48 states. Other companies charge as much as 15¢/folder for shipping.

  • Allow 2–8 business days for delivery within the 50 states. For APO and FPO orders, allow approx. 6–12 weeks (USPS does not guarantee a service commitment for APO and FPO addresses).
  • Shipping is FREE for orders shipped within the contiguous USA. Orders to APO, FPO, AK, and HI cost extra; call for charges. Faster delivery service is available for an extra charge.
  • Change orders or production halts will incur charges and delay shipping.
  • All orders within the 50 states ship via UPS ground or truck from Kearney, NE. APO and FPO orders ship via standard post. To prevent shipping delays, the Company reserves the right to deny Customer-specified carriers or accounts.
  • UPS will deliver to the door only. Truck drivers are not required to unload. The Customer may be responsible for unloading items.
  • Choose a delay ship date, if needed, to ensure someone is available to receive order (not available for APO/FPO orders). See the order form (PDF). If order is returned to the Company because no one was available to receive the order, or if freight is rerouted, the Customer is liable for extra charges.
  • Folders cannot be returned for any reason.
  • Defective folders, not due to shipping damage, must be reported to the Company within 90 days of ship date. The Company reserves the right to repair, replace, or credit defective folders. Folder damage due to shipping or any other shipment issues must be reported within 7 days. The Customer must retain all packaging, including boxes, if a claim is made.
  • The Company is not responsible for delays in shipping or receipt of order due to strikes, shortages, heavy seasonal demand, or any other reasonable causes beyond the Company’s control.

Delayed Shipping

  • To accommodate a school's fiscal year and budget, we offer delayed shipping and invoicing. School Mate® can hold the order and delay the ship date.
  • Delayed ship dates are: April 20, June 1, June 29, July 6, July 13, July 20, July 27, August 3, August 10, August 17, and August 24. Indicate one of these dates on the order form (PDF) or when you order folders online. Be sure someone is available to receive your order if you choose delayed shipping.
  • You will not be invoiced until the order is shipped (unless you indicate early invoicing on the order form). Payment is not due until Sep. 1, 2018.

See complete folderTerms & Conditions (PDF).